Frequently Asked Questions & Answers
1. Regarding fake cosmetic products
– There are many inquiries whether it is fake product or not for our selling. All of the products we sell are supplied directly from the headquarters of Missha, Skinfood, Innisfree and other Korean Brands. Therefore, all of the products are authentic Korean products.
– You can recognize the products from the printed resolution of the products. The fake one has lower resolution printed package. And if the products are sold at excessively low price, it is likely to be fake ones.
– If you find the fake products from ours, we promise to refund the full amount of your order.
2. Regarding the expiration of Korean cosmetics
– The expiration of Cosmetics in Korea has a shelf life of 3 years from the manufactured date in Korea. But In case of the opened products are as below.
* The cosmetics has usually a shelf life of 3 years from manufactured date with not opened case in Korea.
refer to http://www.tonymoly.com
* The expiration date is various upon the products.
3. Payment Option
– The Paypal and credit card payment are accepted.
– The credit cards we accept are VISA, Master, American Express and Discover.
– If you pay with credit card, please click “Don’t you have a Paypal Account?” , and then you can see the page of credit card payment.
– The Paypal warrants the payment for Tgiwholesale on Credit card payment.
4. Shipping & Tracking
– Your order will be dispatched within 48 hours in usual(excluding weekend and holidays).
– We offer the tracking number of parcel by email after finishing shipment. You can track the parcel you ordered at http://www.track-trace.com/post .
5. Bargain Sale
– We will have special sale a month from 5% to 10% on individual cosmetics brand(Missha, Innisfree, TonyMoly, Holika Holika, Etude House, TheFaceShop) without notice.
6. The Korean Cosmetics not shown in my pages
– We have all Korean cosmetics you find in our site, because we have control inventory real-time in Korea.
– If you can’t find product you want, please send us an email. We will find the products and give you the information about that as soon as possible.